Plumer Support
Last updated: July 16, 2026
Have a question, a sign-in problem, or a content complaint? Write to us — we'll help.
How to reach us
Email: admin@plumer.ru. We aim to reply within 24 hours.
Useful links
- Privacy Policy — what data we collect and how we protect it.
- Terms of Use — rules, prohibitions and the moderation policy.
- Delete account — deleting your account and data.
Frequently asked questions
I can't sign in
Check that your email and password are correct. If you forgot your password or your email is not confirmed, write to admin@plumer.ru and we'll help you restore access. Your email is set during registration and is used for sign-in and recovery.
How to delete your account
You can delete your account directly in the app: Settings → Delete account, or on the plumer.ru/account/delete page. When you delete it, your profile is anonymized and push subscriptions and sessions are revoked. Learn more in the Privacy Policy.
How to report content or a user
Plumer has zero tolerance for objectionable content and abusive users:
- Report a message — open the message menu (long-press on mobile or «⋮» in the web version) and choose «Report».
- Report a user — on their profile page, tap «Report».
- Block a user — on their profile page, tap «Block».
We review reports and remove offending content or block violators within 24 hours. Urgent matters can also be sent to admin@plumer.ru.